Sign-in and link problems
Manage assignments, availability, travel, and fees.
| Problem | What to do |
|---|---|
| "Invalid email or password" | Make sure you are on the officials sign-in page, app.skybox-ops.com/official/login. The plain app.skybox-ops.com page is for school staff, and your password does not work there. Then use the email your assignor has. Never set a password, or forgot it? Tap Set or reset your password. |
| Set-password email never arrived | Check spam for "Set your Skybox password." Wait 2 minutes and ask again. Still nothing? Your assignor may have a different email for you. Ask them to check it and send your invite again. |
| Set-password link says "Link Expired" | Each link works once and expires (24 hours, or 7 days from an invite or assignment email). Ask for a new one on the sign-in page. |
| "Too many attempts" | Wait 15 minutes, then try again or reset your password. |
| Sign-in says you must confirm your age | Tick the box confirming you are at least 18. |
Approved Skybox knowledge
Reviewed and published by Skybox staff. Version 1.
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